Downgraded involuntarily: DGCA may require airlines to refund entire fare

If an airline involuntarily downgrades a passenger who bought a business, first or premium economy ticket, to a lower cabin class at the time of check-in, they could be required to refund the entire premium fare paid and fly the person free of cost. The DGCA said it is soon going to issue rules to protect consumer rights in this instance after after holding stakeholder consultation.

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